Shipping policy

Thank you for shopping at Our Store! We are committed to getting your orders to you as quickly and reliably as possible. Please review the following policy to understand our shipping procedures, costs, and delivery times.

 

1. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed. You will receive a shipping confirmation email with your tracking number once your order has left our warehouse.

 

2. Shipping Destinations & Costs

We currently ship within china Shipping costs are calculated at checkout based on the weight of your items and your delivery address.

 

We offer the following shipping options:

*   Standard Shipping (4-7 Business Days): $5.99

*   Expedited Shipping (2-4 Business Days): $12.99

*   Free Standard Shipping on all orders over $50

 

3. Delivery Times

The delivery times above begin from the date your order is shipped (not the date of purchase). While we make every effort to ensure these timeframes are met, please note that delivery times are estimates and not guarantees. Delays can occasionally occur due to carrier issues or unforeseen circumstances.

 

4. Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can use this number on the carrier’s website (such as USPS, UPS, or FedEx) to monitor your package's journey.

 

5. Shipping Issues & Lost Packages

If your tracking information shows that your package was delivered but you have not received it, please first check with your neighbors and your local post office.

If your package is lost in transit or has not moved in tracking for more than 5 business days, please contact us immediately. We will file a claim with the shipping carrier on your behalf. Please note: We are not responsible for packages that are stolen from your porch or delivered to an incorrect address provided by the customer.

 

6. Returns & Exchanges

Please visit our [Return & Exchange Policy] page for detailed information on how to return an item. You are responsible for the cost of return shipping unless the error was due to our fault.

 

7. Contact Us

If you have any questions about your order or this shipping policy, please do not hesitate to contact our customer service team:

Email: qian89425@gmail.com

 

We aim to respond to all inquiries within 24 hours on business days.

Thank you for choosing Our Store!